Terms of Service

To create a Carder account, you must:

• Be 18 years of age or older
• Be resident in the United Kingdom
• Hold only one account — multiple accounts per person are not permitted
• Have the legal capacity to enter into a binding contract

By creating an account, you confirm that you meet all of the above requirements. Carder may ask for verification at any time. Accounts that do not meet these requirements may be suspended without notice.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone
• You are responsible for all activity that occurs under your account, whether or not authorised by you
• If you suspect that your account has been accessed without authorisation, notify us at support@carder.uk immediately
• You may delete your account at any time via Settings → Delete Account. See our Privacy Policy for the effect on your data

When a buyer confirms receipt of their order, the sale proceeds minus the platform fee are credited to your Carder seller balance. This balance is held by Stripe, Inc. under the terms of your Stripe Connect account.

• You may request a payout to your connected bank account at any time through the app, provided your balance meets any minimum set by Stripe
• Payout timing is governed by Stripe's standard processing schedule and is typically 1–2 business days after the payout is initiated
• Carder does not charge a payout fee. Stripe may apply charges in accordance with their own terms
• Balances may be withheld or delayed where a dispute is in progress on an associated order

Carder operates a trust review system for sellers. The following rules govern reviews.

• Only buyers may leave reviews, and only after an order has been marked as complete
• Reviews consist of a star rating (1–5) and optional categorised tags (e.g. accurate description, great packaging, fast dispatch)
• Reviews are permanent. They cannot be edited or deleted by the reviewer, the seller, or Carder, except where Carder determines a review violates these terms (for example, review manipulation or prohibited content)
• One review per completed order. A buyer may not leave multiple reviews for the same order

Carder offers an optional opening verification service to assist in resolving disputes involving sealed Pokémon TCG products (booster packs, booster boxes, etc.).

• Where a dispute involves sealed product and both the buyer and seller agree, the product may be opened on video in the presence of a Carder representative or an agreed trusted third party
• Verification videos are recorded for the sole purpose of resolving the specific dispute
• Videos are retained by Carder for 90 days after the associated order is completed or resolved, then deleted automatically
• Carder's determination following an opening verification is advisory, not binding, and does not constitute a judicial or arbitral decision

The following conduct is prohibited on Carder. Breach of any of these may result in immediate account suspension.

1. Listing counterfeit, stolen, or illegally obtained items. All listed items must be genuine and legally owned by the seller
2. Fee circumvention. Arranging or completing transactions outside the Carder platform to avoid platform fees, including communicating payment details through in-app messaging for off-platform deals
3. Review manipulation. Offering incentives for reviews, creating fake accounts to leave reviews, pressuring buyers not to leave reviews, or any other attempt to falsify or suppress the review system
4. Harassment and abuse. Harassing, threatening, or abusing other users through in-app messaging or any other channel associated with Carder
5. Multiple accounts. Creating or operating more than one account. This applies to individuals and to organisations attempting to circumvent suspensions
6. Automated scraping. Using automated tools, bots, or scripts to extract data from the Carder platform without our prior written consent
7. Spam and malware. Using Carder's messaging or notification systems to distribute spam, phishing attempts, or malicious software
8. False condition descriptions. Knowingly misrepresenting the condition of a card in a listing

Carder may suspend, restrict, or permanently terminate any account at any time, with or without prior notice, where:

• We have reasonable grounds to believe these terms have been breached
• Your behaviour is causing harm to the platform, other users, or third parties
• We are required to do so by law or by a competent authority
• Your Stripe Connect account has been suspended or restricted by Stripe

Where your selling account is suspended and you hold a balance, any funds to which you are legitimately entitled will be released in accordance with applicable law and Stripe's terms, once any outstanding disputes have been resolved.

If you believe an account action was taken in error, contact support@carder.uk with the subject line "Account review request". We will respond within 5 business days.

As a marketplace platform, Carder is not a party to transactions between buyers and sellers. When a dispute arises, the following process applies.

1. Direct resolution first. Both parties should attempt to resolve the issue through the in-app messaging system. Most disputes are resolved at this stage
2. Carder assistance. If direct resolution fails, either party may contact support@carder.uk to request assistance. Carder may, at its sole discretion, review the dispute and make a recommendation. Carder is not obligated to assist with any dispute and any recommendation is advisory only
3. Opening verification. For disputes involving sealed products, both parties may agree to opening verification as described in section 9

Carder accepts no liability for the outcome of any transaction or dispute between users.

These Terms of Service are governed by and construed in accordance with the law of England and Wales.

Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory applicable law provides otherwise.

If you are a consumer resident in Scotland or Northern Ireland, you may also be able to bring proceedings in the courts of your home jurisdiction under applicable UK law.

For questions about these terms, order issues, account enquiries, or to report a violation, contact us at:

We aim to respond to all support enquiries within 2 business days. For urgent account issues, please indicate this in your subject line.

For data protection enquiries specifically, use privacy@carder.uk as directed in our Privacy Policy.